FAQ

Have questions about your order? First, check out our FAQ below, where you'll find answers to the most frequently asked questions. Can't find the answer? Contact us – you'll find our contact details at the bottom of the page.

1. How long does delivery take?

Delivery time = processing time + shipping time

Order processing time: 2–3 business days (Monday–Friday)

Shipping time: 4–9 business days (Monday–Friday)

Total delivery time: 6–12 business days

Order deadline: 6:00 PM (GMT) Greenwich Mean Time (London)

2. What are the shipping costs?

To enhance your shopping experience, House of Viona offers free shipping within the United Kingdom.

3. Do you ship internationally?

We currently only ship within the United Kingdom.

4. What is your returns policy?

We have a 30-day returns policy. You have 30 days from the date you receive your order to request a return.

5. How can I return a product?

Please contact our customer service department at info@houseofviona.com. In your message, please include your order number and reason for return.

6. Can I exchange a product?

We only exchange damaged or defective products.

If you would like to receive the same product again, please contact us to arrange an exchange.

7. Can I cancel or change my order?

You can change your delivery address by contacting us within 24 hours of placing your order. Once your order has been shipped, changes to the address will no longer be possible.

The following conditions apply: 24 hours from placing the order or until shipment – whichever comes first.

Note: The customer is responsible for entering the correct delivery address.

8. What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • Maestro
  • MasterCard
  • American Express (Amex)
  • UnionPay
  • PayPal

9. What if my order arrives damaged?

If you suspect your shipment was damaged during shipping, please report it within 3 business days of receiving your package.

We may request photos as evidence to help us process your complaint.

Once we have assessed it, we will offer you an appropriate solution: compensation, refund, or credit.

10. How can I track my order?

You can track your order using the track & trace number you will receive in your email.

Visit our order tracking page to check the delivery status.

11. How can I contact you?

Store Name: House of Viona

Company name: Limitless Ecom

Business registration number: 75680424

VAT Number: NL002426494B13

Contact form: Contact us

Email: Info@houseofviona.com

Phone: +447828759965

Address: Walingstuin 37, Castricum, Noord-Holland, 1902BB, Netherlands

Customer service: Monday to Friday from 9:00 AM to 5:00 PM

We will do our best to answer your email within 1-2 days.